I am a huge fan of Enterprise after my recent switch from being a frequent Avis user. Not a great experience at this location of my favorite car rental company though. First, i was given a lower class car than what i booked for my reservation and was still charged the same amount. The lady in charge seemed very frantic and puzzled at her busy situation. Sara Shinsky was great though, too bad she wasn't the one running the show because her customer service skills are impeccable. Thanks for your professionalism Sara, i hope you get a promotion to run that location by yourself soon because they need it there. I'll have to just use a different location when in the Grove City area again.
I really appreciate interprise ,i like them.
By the end I was in back seat before I said or did something to get myself in trouble. And I was to that point.
I have never had any issues renting a car from enterprise. The grove city location was another story all together. We do not have a major credit card. We have always used our debit card. The girl running the show or just the rental was ridiculous. She made us jump threw hoops to prove we had credit and lived where she picked us up at. "Because we do not do credit checks" Then after we did that she ended up making us pay for the WHOLE 5 day rental. I wasn't sure what she was doing with my card she proceeded to tell me she was running it. (For the $50.00 deposit) which we wanted to pay cash for. She then said it was declined. I said yah. She said I needed to have all the money at time of rental on card. I've never had to have all the money on my card the day of the rental. When my husband called he spoke to a different girl who told him he just needed the deposit which is how it's been any other time we have rented. I wanted taken home but my already late husband had to go to work. We ended up having to go to country fair and get a money order. I do not appreciate the way she acted. She drug out a long process to an even longer process. I understand being thorough but she took it to another level. I have always been happy with enterprise but I've never used grove city location. I always use Seneca location but since our move grove city is closer. There was also a problem with my id matching my drivers license . (I forgot my yellow card at home) She then stated something rude about it. And tell me something or another. Another gentleman just looked it up on dmv website. He didn't act like it was a big deal. I didn't know I was renting the car I thought my husband was. It was too much for him so I got stuck doing it.
Don't think too much, just rent that car! They are the best!
Always provide excellent service for my business rentals.
She wasn't real happy to pick us up the attitude start the moment we got in the car.
This girl needs taught customer service and the meaning of words she uses. You really never know who your dealing with. She talked down to us threw out the rental process.
Enterprise Rent A Car is a US Car Rental based in Mercer, Pennsylvania. Enterprise Rent A Car is located at 1891 Leesburg Grove City Rd, Mercer, PA 16137, USA.
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